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Unsure about how to prepare for classes and sessions?

Please see below to get some answers to your questions. 

If you don't see what you're looking for, please contact the studio directly:

  • How do I book the $20 first class?
    WEBSITE: Please select the '$20 first class' option at the top of the "Book a class" page, or choose the '$20 first class' under the "New Client Specials" page. APP: When you are prompted to 'Choose Payment Option,' select 'Buy a Pricing Plan.' Then choose the '$20 first class' option if you have not yet utilized it. This first class option can be purchased and then scheduled or rescheduled within one month of the purchase date. This discounted class rate is separate from the regular drop in class rate, memberships, and class cards. One purchase is available per customer. Please be mindful of rescheduling + cancelation policies. A canceled class will not be automatically refunded or added back to your account. A RESCHEDULED class will remain on your account.
  • I found Emily Freeman on the NeuroKinetic Therapy (NKT) website, how do I book a session with her?
    Please book a private session with Emily Freeman. Please keep in mind all NKT practitioners have different approaches.​
  • Will I be charged if I join a waitlist for a class?
    You should only be charged if a spot opens in class and you accept that spot. You will either be prompted to purchase a session or it will pull a session from your membership or class card. If a spot does not open up and you remain on the waitlist, you should not receive a charge. If you do and feel there is an error, please contact the studio.
  • How do I reschedule a class or session?
    To reschedule a class or session, please utilize the website portal. Choose the class or session you need to reschedule. There should be a "reschedule" option available to select. Rescheduling is unfortunately not available through the app at this time. Rescheduling a single drop-in class can be made up to 6 hours before the class start time. Rescheduling a session can be made up to 24 hours before the session start time. For full rescheduling information, please see full cancelation and rescheduling policy on the "studio policies" page.
  • How do I cancel a class or session?
    Through the website portal, you can select the class or session you need to cancel. There should be a "cancel" option available. A cancelation will not automatically issue a refund. If you are canceling before the 24 hour cancelation window and a refund needs to be issued, you must email the studio directly to request a refund. If you are able to reschedule the class or session, please choose that option as it will keep the purchased class or session on your account. Canceling a class or session will remove that item from your account, and you will be prompted to purchase a new class or session. See studio cancelation policy for full details.
  • What is the studio rescheduling policy?
    We understand cancelations and rescheduling needs to happen from time to time. Out of respect for our limited class space, the studio follows the current policy for classes: Rescheduling a class up to 6 hours before class start time through the website portal for single drop-in class purchases Rescheduling is unavailable at this time for sessions purchased under a pricing plan (class cards and/or memberships). Canceling a class up to 24 hours before the class start time Classes canceled or rescheduled within these time frames will result in the loss of that session. No refund will be issued. Refunds are not directly issued. Clients must email the studio directly to notify if a refund is to be issued. Classes scheduled, rescheduled, or canceled through external systems, such as ClassPass, will need to contact that scheduling system directly for a refund. Out of respect for our instructors' teaching schedule, the studio follows the current policy for private sessions: Canceling or rescheduling a session up to 24 hours before the session start time If communication is made to the instructor or studio regarding cancellation within this 24 hour window, a 60% cancelation fee will be applied. A 40% refund will be issued. If no effort is made to communicate a need to cancel or reschedule, no refund will be issued.
  • What is the studio cancelation policy?
    We understand cancelations and rescheduling needs to happen from time to time. Out of respect for our limited class space, the studio follows the current policy for classes: Rescheduling a class up to 6 hours before class start time through the website portal Canceling a class up to 24 hours before the class start time Classes canceled or rescheduled within these time frames will result in the loss of that session. No refund will be issued. Refunds are not directly issued. Clients must email the studio directly to notify if a refund is to be issued. Classes scheduled, rescheduled, or canceled through external systems, such as ClassPass, will need to contact that scheduling system directly for a refund. Out of respect for our instructors' teaching schedule, the studio follows the current policy for private sessions: Canceling or rescheduling a session up to 24 hours before the session start time If communication is made to the instructor or studio regarding cancellation within this 24 hour window, a 60% cancelation fee will be applied. A 40% refund will be issued. If no effort is made to communicate a need to cancel or reschedule, no refund will be issued.
  • Do I need to bring water?
    Please bring your own water bottle to minimize waste. A water fountain is available at the studio to refill as needed. Beverages are also available at Road Crew Coffee and Cycles next door.​
  • I've never done Pilates, where do I start?
    We respectfully request an Introductory Private session to all clients new to the studio and clients who have never worked on the Pilates equipment. ​​​
  • Why do I need an Introductory Private Session?
    This session allows for you to be introduced to the equipment, learn how the use and change the springs, learn how to safely use the equipment, and allow for any modifications you may need before entering classes.​
  • I've done Mat Pilates before but have never worked on the Pilates equipment. Where do I start?
    While the Pilates principles are consistent for Mat and Equipment practices, we respectfully request an Introductory Private Session to learn the safety and proper use of the equipment before signing up for a class. This is not only out of respect for those who have already learned the safety and use of equipment, but also so you can have a more effective class experience yourself, so you feel more prepared. ​
  • Do I need to bring a mat?
    Manduka Pro mats are available at the studio for Mat Pilates and Yoga classes. If you prefer a thicker, more supportive mat feel free to bring your own. You may also bring your own if you would like to 'double up' with mat support. Mats are not needed for Reformer focused classes.​
  • What do I wear?
    Wear clothing that is comfortable to move and stretch in. Leggings or 'jogger' style pants are most popular to limit any extra fabric around your feet and ankles.
  • Do I need to wear socks?
    Socks are not required in the studio at this time, however many clients and students prefer to wear socks or bring "grip socks" or "toe socks." Many also choose to be barefoot and we support what feels right to you.​
  • What if I'm experiencing pain or recovering from an injury?
    o If you have been practicing Pilates regularly and are experiencing acute, or minor pain, a Pilates session or class may actually help. An Open level or MELT class would be recommended.​ o If you are experiencing acute or minor pain but have not yet practiced on the Pilates equipment, please schedule an Introductory Private session. o If you are experiencing more intense, or chronic pain and are interested in how Pilates and/or the equipment may help, please schedule a private session with Emily Freeman. o If you are currently recovering from a surgery or procedure and are interested in returning to class, please schedule a private session to determine if any modifications may be helpful as you return to class.
  • What cleaning products are used in the studio?
    To clean the Pilates equipment, the studio uses Biokleen All Purpose Cleaner Concentrate mixed with waterTo clean the floors in the studio and hallway spaces, the studio uses Simple Green All Purpose Cleaner​. BetterLife products are used for the bathroom spaces Towels are washed with Seventh Generation laundry detergent.
  • Are there restrooms and showers available at the studio?
    There are 2 restrooms available at the studio with space to change and hooks available for hanging clothes. There are no showers at the studio.​
  • What is the weight limit on the equipment?
    Reformer: 425 lbs​ Stability Chair: 350 lbs Cadillac: 350 lbs
  • Can I practice Pilates if I am pregnant or during a fertility focused time?
    Pilates can be very a very supportive method in regards to pregnancy and fertility. If you are new to Pilates and the equipment please book an Introductory Private session to determine if any modifications are needed. If you are regularly practicing Pilates and are new into your pregnancy or fertility journey, please let your instructor know before a session or class so they can provide modifications if needed.​
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