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Studio Policies

To ensure a positive studio experience for everyone, please review our studio policies. 

Arrival

A proper warm up is part of an effective Pilates class and session. 

For new students, please arrive to the studio 10-15 minutes before class so you can be guided on personal item storage, changing room location, and equipment introduction if you did not schedule an introductory private session (highly recommended).

Please arrive to the studio 5-10 minutes before class for regularly attending students to allow for an efficient start time.

Studio Etiquette

To promote care for the studio space and equipment, please be mindful of assisting in keeping the studio organized and maintained. We like to follow the "leave it as you found it" idea, being mindful of how we leave our area for the next instructor or client. Also being mindful of moving equipment thoughtfully as to maintain its use for as long as possible and prevent tears on upholstry.

Cancelation + Rescheduling Policies

We understand cancelations and rescheduling needs to happen from time to time. Out of respect for our limited class space, the studio follows the current policy for classes: 

  • Rescheduling a class up to 6 hours before class start time through the website portal

  • Canceling a class up to 24 hours before the class start time

  • Classes canceled or rescheduled within these time frames will result in the loss of that session. No refund will be issued. 

  • Refunds are not directly issued. Clients must email the studio directly to notify if a refund is to be issued.

  • Classes scheduled, rescheduled, or canceled through external systems, such as ClassPass, will need to contact that scheduling system directly for a refund.

Out of respect for our instructors' teaching schedule, the studio follows the current policy for private sessions

  • Canceling or rescheduling a session up to 24 hours before the session start time

  • If communication is made to the instructor or studio regarding cancellation within this 24 hour window, a 60% cancelation fee will be applied. A 40% refund will be issued. 

  • If no effort is made to communicate a need to cancel or reschedule, no refund will be issued. 

Attire

Please wear comfortable clothes you can move and stretch in. Socks or "grip socks" are optional and not required. 

Layers are recommended. 

Loose/flowy pants and shirts are welcome, however sometimes they can interfere with movements. Please wear what is most comfortable for you.

Most individuals prefer to wear pants or leggings rather than loose-fitting shorts.

Food + Drink

Water bottles are encouraged in the studio space for you to utilize during class. Shelving is available for drinks to avoid any spilling during class.

Please refrain from bringing food into the studio.

Phone + Smart Watches

To promote a present, mindful environment during class, please:

  • silence cell phones once in the studio

  • place phone on vibrate if you need to be available in case of emergency

  • limit smart watch use during class

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